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PERSONAL SUMMARY
An experienced sales assistant who enjoys client interaction, working on a shop floor and selling to the public. Articulate with excellent negotiating skills and an ability to provide a highly personalized service to customers. Able to make sure that goods are attractively displayed and confident enough to assist unsure customers with product selection.
Looking to continue a career as a sales assistant with a suitable position in a retail environment.
WORK EXPERIENCE
Retail Department Store – Coventry
SALES ASSISTANT June 2014 - Present
Working in a retail environment providing exceptional customer service and demonstrating product knowledge to maximize sales. Responsible for greeting customers with a smile and creating a friendly, welcoming atmosphere and providing them with detailed merchandise information and advice.
Duties:
- Providing information to customers to help them select the best products.
- Take cash from customers and process transactions accurately & efficiently.
- Keeping up-to-date with all current promotions within the store.
- Identifying customers who need assistance on the shop floor.
- Operating the till and accurately counting and reconciling the till float.
- Being alert to thefts and fraudulent bank notes, cheques or credit cards.
- Accurately processing all methods of payment.
- Making sure the store is clean, tidy and safe at all times.
- Identifying sales opportunities & trends & highlighting these to Sales Managers.
- Working as part of a team and assisting colleagues when necessary.
- Taking delivery of stock from suppliers or warehouse and storing appropriately.
- Greet customers and ascertain what each customer wants or needs, without being overbearing.
KEY SKILLS AND COMPETENCIES
- Having a friendly & professional manner.
- Able to commit at short notice to overtime during busy trading periods.
- Aware of brand marketing, pricing and positioning.
- A proactive and passionate attitude towards sales.
- Have the ability to listen to the customer’s needs.
- Immaculate presentation, always well smartly dressed.
- Knowledge of cataloging and inventory techniques.
- Physically fit and able to walk around for long periods as well as do lifting.
ACADEMIC QUALIFICATIONS
University of …
Bachelor of Commercial 2010 - 2014
REFERENCES
Available on request.
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AREAS OF EXPERTISE
Customer care & service
Brand marketing
Dealing with customer complaints
Query resolution
Stocking merchandise
Commercial awareness
Sales
PROFESSIONAL
GNVQ in Retail and Distributive Services
First Aid qualified
PERSONAL SKILLS
Plenty of stamina
Smart appearance
Communication skills
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